Everyone enjoys the services PLDT offers but having a smooth and problem-free experience is more enjoyable. Getting your answers and solutions to a problem makes it best enjoyable You may have had a terrible experience with PLDT services and it may have been frustrating because you had no idea or clue on how to get it solved or how to get in touch with their customer service. There are different ways to contact PLDT customer service representatives for any inquiries, feedback, or complaints you have.
Read further to learn the different methods of contacting PLDT customer representatives
Different Ways To Contact PLDT Customer Service
Payment centers Virtual Meetings Phone number Facebook Messenger Twitter Youtube
Payment Centers
One of the best ways to get in touch with PLDT Customer service is to make your payment in any of their authorized payment channels. A customer representative or sales agent will attend to you directly and give you feedback on any inquiry or payment problem you’re keen about. Payment can either be done at an authorized mall or Bank-over-the-counter. Here’s a list of places you can pay at your convenience.
7-Eleven NCCC Supermarket NCC Department Store Prince Hypermarket Global AccessTrueMoney LCC Malls RD Pawnshop
If you decide to use any of these channels, you’ll have to choose the thirty to six hours option for your payment postings.
Here are a few banks you can make payments through Bank-over-the-counter
BDOMetrobank Union Bank of the PhilippinesCountry bank Security bank Bank of CommercePNB UCPBEquicom savings bank East-west bank
It’s important to note that you’ll have to allow two banking days before payment posting. You should also note that some banks don’t accept PLDT bills. You’ll have to find out from any of your local banks to know they operate
Virtual Meetings
You may not need to leave your home when you want to do any transaction with PLDT. You can make your transactions, and get In touch with a PLDT Customer representative from the comfort of your home, by scheduling a virtual meeting.
Visit the official website of PLDT (pldthome. com) At the right side of the page, click on the “Book an appointment” icon Choose any preferred store you wantSelect the service you want. Either virtual or physical appointmentSelect the time and date convenient for you
When you follow these steps, you’ll be able to interact with a customer care agent who will assist you with any complaint or inquiry you need.
It’s important to note that virtual appointments are only available on weekdays. That is Mondays – Fridays. From 8:30 am – 5:30 pm
Phone Number
To get in touch with PLDT customer service, 171 is the number to call. It’s free when you use a PLDT landline or Smartphone using the same network. For other networks, charges may apply. It’s available 24/7 for any technical concern.
With Facebook, you can connect with a lot of people, business clients, and business customers. The PLDT has two official and verified Facebook pages where you can get in touch with a customer representative who will attend to all your inquiries and feedback.
The first is PLDT Home
The second is PLDT Cares
Messenger
An agent is always available to attend to any of your needs on Facebook messenger. You can relay your questions, feedback, and inquiries and you’ll get a response from an agent In less than a minute.
Twitter is another platform where you can easily connect with a PLDT customer care agent. Twitter has over a billion users from all over the world and it is one of the platforms that has been able to connect and promote business globally and locally. You can follow and tweet to the official customer support Twitter handle @ PLDT_Cares to get answers to all your questions.
YouTube
You can easily learn how to resolve, by yourself, any issue you encounter using the PLDT service. Follow their YouTube channel where they have a lot of self-explanatory video guides on how to solve issues you may encounter.
How To Troubleshoot Your Internet Connection
Check the light indicator of your modem. It has to show a steady green light. If it doesn’t, check if the modem is properly plugged in
If you’re using a LAN cable for your internet make sure the light indicator is steady or blinking green light. If not, enable the LAN Card/Ethernet option and make sure the cords or cable are not damaged.
If you’re not getting these light indicators, turn off your Modem and turn it on after a few minutes so it can resync properly to a better network
To enjoy a smooth service from PLDT, they have provided easy and convenient ways you as a customer can keep in touch and get back to them on any problem you may face. Whichever option you choose, it’s certain you’ll get feedback for all your complaints and inquiries.
What if I need further assistance with my PLDT bills?
To get more clarity on any billing problems, you may send an email to pldtbilling@pldt.com.ph and you be responded to within 24 hours
How do I email PLDT Customer Service?
You can send an email to enterprisecare@pldt.com.ph
How can I know a legit contractor or technician?
It is advisable to deal with technicians directly from authorized PLDT offices. You should always inquire about their identification details. If you’ve had any experience with a technician or contractor you don’t like, you can fill out a technician complaints form to lay a complain
