Let’s say if you are not satisfied with your purchase or have noticed a certain defect, the return policy at PetSmart allows you to return your purchase for up to 60 days from the date of the purchase.
PetSmart allows its buyers to return their product only if any one of the following conditions are found true.
If you have received a defective product. If the food item that you have purchased has expired.
Guidelines:
How does the return policy work?
Like any other retail stores return policy, PetSmart works in a very similar way. A buyer returns his or her purchase if the above-mentioned conditions are found true. Then the retailer verifies and checks the product and compares it with the filed complaint to accept the return statement. Petsmart dog food return policy
Say, for example, a buyer buys Pedigree wet dog food meal, and after he went back home and opened the packet, he found the meal was overdue, stale and smelling. As a result, he files a complaint to the shop under the statement of receiving an expired product and returns it to the retailer. The retailer then verifies if the mentioned statement is found true. If true, he or she accepts the complaint and provides the buyer with a full refund.
How to return your purchase?
PetSmart provides a flexible return facility. You can return your purchase by any one of the methods mentioned below;
Returning to the store:
For returning items at the store, you need to bring the product and its receipt. You can also return products that you have purchased online through PetSmart.com or DoorDash, here. At the store, the retailer will verify the product and give you a refund.
If you have paid your item through your credit card, the money would be transferred directly to the bank. If you have paid by cash or by using a debit card, you will receive the amount through cash. If you have used a cheque while purchasing, you will receive a refund on the merchandise return card or cash after a waiting period of 10 days. If you have used any other mode of transaction apart from your credit or debit card, like PayPal or gift card you will receive a refund at the merchandise return card which will be issued by the retailer when asked. A merchandise return card cannot be redeemed for cash. Prescribed medicine items once purchased cannot be returned.
Online return policy:
You can also return your products online through the app PetSmart or DoorDash itself. You can call the PetSmart retail store (1-888-839-9638) to get your return authorisation number.
A Pickup person via FedEx would be allotted to pick up the purchased items if the status of the return is showing success. The products to be returned has to be in original packaging along with the shipping or purchase receipt. Your shipping, gift-wrapping or any other additional expenditures will not be taken into account while calculating your refund. You will receive a refund of only the original amount that you have purchased with the product.
Note: Returns cannot be made via mail. It is available either by visiting the shop and proposing the complaint or through apps as mentioned above for online returns.
How to return items without a receipt?
If in case you have lost your purchase receipt, don’t worry, you can still return your products. For this, you need your photo ID proof, the merchandise return card and the original product. The retailers can also access your purchase through their purchase history stored in their respective computers with an input of the customer’s phone number. Remember to give the phone number which you used during your purchase.
Electronics, pumps and filters, grooming items, non-prescribed drugs, and supplements costing more than $10 can only be returned if you have the original receipt. It would be difficult to get a refund if the receipt is missing.
Conclusion:
The return policy is very simple and follows direct steps of authentication. Do follow the instructions properly while you are returning your purchase.
Do customers receive a bonus on their purchase?
Yes, if you are a member you will receive daily bonuses.
What happens to the points when you return an item?
For each return, your points will be deducted.
